Mariam's Collection
Shipping Policy
Last updated: May 2025
Order Processing & Fulfillment
All orders are processed Monday–Friday, excluding public holidays.
IN-STOCK
In-Stock Items
Dispatched within 1–3 business days after payment confirmation. Ships directly from our fulfillment center.
Please note that certain third-party brand products carried on consignment may require 5–7 business days to dispatch.
PRE-ORDER
Pre-Order Items
Estimated dispatch shown on each product page. We ship as soon as stock arrives — timelines may vary by ±2–3 business days.
ℹ️ If your cart contains both in-stock and pre-order items, your order may ship in separate packages at no extra charge.
Delivery Timeframes
Estimated delivery begins from dispatch date, not order date.
| Destination |
Estimated Delivery After Dispatch |
| United States |
7–12 business days |
| United Kingdom |
7–12 business days |
| European Union |
8–14 business days |
| Canada |
7–12 business days |
| Australia |
7–12 business days |
| Remote / Rural Areas |
+3–7 additional days |
| Delays caused by customs inspection, local carrier operations, or peak-season volume are outside our control. |
Order Tracking
A tracking number is emailed once your order ships. Allow 24–48 hours for tracking to activate.
Track Your Package
Enter your order number to get real-time updates.
Track My Order
Shipping Costs
Shipping fees are calculated at checkout based on your delivery region and order weight. Free shipping is available on qualifying orders — the current threshold is shown at checkout.
Customs, Import Duties & Taxes
How duties & taxes work for your order
For the majority of orders shipped via our standard channels, import duties and taxes are covered by us — you will not be charged separately upon delivery.
Please be aware of the following exceptions:
-
Customs inspection delays: Occasionally, packages are selected for inspection by local customs authorities. This may add 3–10 business days to your delivery. We will work with the carrier to resolve it as quickly as possible.
-
Commercial express shipments (DHL / FedEx / UPS): For higher-value orders shipped via commercial carriers, import duties may be the customer's responsibility. This will be indicated at checkout or in your order confirmation. The carrier will contact you directly to arrange payment before delivery.
Unsure whether duties apply to your order? Contact us before placing your order and we'll confirm.
Peak Season Notice
Ramadan, Eid & High-Demand Periods
During Ramadan, Eid al-Fitr, Eid al-Adha, and other high-demand periods, processing and delivery times may be slightly extended due to increased order volumes.
We recommend placing your order 3–4 weeks in advance for time-sensitive occasions to ensure timely delivery.
Shipping Protection
We strongly recommend adding Worry-Free Purchase protection at checkout.
️
Worry-Free Purchase
Powered by Seel — covering loss, damage & delays
Lost Package
Delivered but not received, stolen, or not arrived after 30 days
️
Damaged Item
Fractured, crushed, or unusable upon arrival
Delayed Delivery
US orders not delivered within 10 days of fulfillment
Available in: US · CA · AU · NZ · GB · DE · FR · ES · IT · NL · BE · AT · PT · IE · HU · GR · CZ · PL · LT
Payout options
PayPal (instant) Venmo (instant) Direct Deposit (1–3 days) Virtual Visa Card
Claims are processed within 48 hours. Use the Report an Issue link in your Seel confirmation email, or file directly at:
File a Claim
For claim questions, contact Seel at support@seel.com
Lost or Damaged Orders
Orders without Worry-Free Protection
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date with:
- Your order number
- A description of the issue
- Clear photos (for damaged items)
We will do our best to assist, though resolution options are more limited without coverage in place.
